Guide

Friday, February 8, 2019

About Ordering:

On "Order Status" page, it is important to confirm payment status of the price, and shipping status. Also, if you ordered without being registered as a user on this site, please keep delivery to complete the link to the status page. The website is always updated with stock situation.

Duration:

For orders within Metro Manila, we deliver within 1-5 business days upon finalizing the full payment. For orders outside Metro Manila, we deliver within 5-10 business days.

About shipment:

After confirming the payment of the price, the goods will be shipped by the shipping company of our specification (such as PhilPost). We will inform you by an email together with the tracking number of the parcel.

We ship to countries:

  • Australia
  • Austria
  • Bahrain
  • Bangladesh
  • Bhutan
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Canada
  • China, People's Republic of
  • Colombia
  • Cyprus
  • Denmark
  • Egypt
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • India
  • Indonesia
  • Iran, Islamic Republic of
  • Ireland
  • Israel
  • Italy
  • Korea, Republic of
  • Kuwait
  • Lao People's Democratic Republic
  • Macao
  • Malaysia
  • Maldives
  • Morocco
  • Myanmar
  • Nauru
  • Nepal
  • Netherlands Antilles
  • New Zealand
  • Nigeria
  • Norway
  • Oman
  • Pakistan
  • Papua New Guinea
  • Qatar
  • Singapore
  • South Africa
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States
  • Viet Nam
  • Yemen
Besides, we have branches for JAPAN and PHILIPPINES

Shipping cost:

is automatically calculated depending on the ship-to-address.
Philippines

We offer FREE shipping within Metro Manila Philippines for orders Php 1,000 and above.
Shipping fee all over the philippines except metro manila is P200.00.

Overseas

25USD~

Tax

VAT and import tax that are subjected to taxation at your local place are not included in the payment.

Payment method:

PayPal (credit card)

We accept payment through PayPal online payment service.

  1. Click the “PayPal” tab upon arrival on the Payment Information check out page.
  2. Click “Place Your Order”
  3. You will be redirected to the PayPal Gateway wherein you may choose to create or log-in to your PayPal account.
  4. Select which debit / credit card account to use for payment.
  5. Confirm the transaction.
  6. You will receive an email confirming that Yokinsoft has received your payment.
Note:
Payee of PayPal will be Yokinsoft, that the system operates in Japan. Purchases from Katagiri Philippines will reflect as Yokinsoft in your credit card statement. We offer payment by secure credit card transactions. Your card number will be protected using industry-leading encryption standards. We assure a safe purchasing experience on our site.

Bank Transfer (only for domestic Philippines)

We Do accept bank transfer through:

  • Bank of the Philippine Islands (BPI)
The bank account noumber will be provided in the order receipt email.

Cancellation of Order:

For the information about changing the order details, you cannot change the order once the order has been shipped. The cancellation of order (s) will only be accepted if the order is on the process of 'Packing' or ‘Pre-Shipment”. In such case we will fully refund the amount and cancel the order. However, it does not guarantee that the cancellation is always possible by the time that we received the cancellation request.
Katagiri- Philippine’s Customer Service

Return Policy:

  1. Defect
  2. Customer’s own reason
For any reason should you wish to return your item(s), you have 30 days upon receiving the item(s) to return your order. Please contact Katagiri- Philippine’s Customer Service to initiate the return. Please ensure that the item(s) have not been used and are in their original packaging. The item(s) must be returned to our returns address within 30 days upon receiving the item(s).

About Contacting us

We accept messages in English, Tagalog and Japanese languages.
Contact us